Given the scale of digitalisation and evolution of sophisticated new cyber threats, it's no longer a matter of if, but when a cyber attack will strike and how prepared are partners and customers with a cyber resilience strategy to get back up and running again. The investigation was sparked when AFP-led Operation Guardian became aware of a number of text messages demanding some Optus customers transfer $2000 to a bank account or face their personal information being used for financial crimes. Scammers may use your personal information to contact you by phone, text or email. Australias second-largest telco, Optus, has suffered a massive data breach, with the personal information of potentially millions of customers compromised by a malicious cyber-attack. Optus is the country's second-largest telecommunications company, Optus chief executive Kelly Bayer Rosmarin said she was "devastated" by the breach, As data circulates, revelations of more stolen details, 'Potentially Australia's most serious breach'. Learn how to protect yourself from scams by visiting www.scamwatch.gov.au. Australian Federal Police (AFP) assistant commissioner Justine Gough alleged the man would have continued to send texts had he not been arrested this morning. "But the pandemic accelerated the use of technology, and in many respects increased the risk of data and privacy breaches. This may also help others in the private and public sector where sensitive data is held and risk of cyber attack exists.. Both sides of politics have traded blame on the issue. It is important to be aware that you be may be at risk of identity theft and take urgent action to prevent harm, the notice read. The Optus hacker is being treated as the real deal by the government. They have not got images of any of those documents, nor any bank details or passwords, she said. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Sydney-based tech reporter Jeremy Kirk contacted the purported hacker and said the person gave him a detailed explanation of how they stole the data. CMO Australia | We should not have a telecommunications provider in this country that has effectively left the window open for data of this nature to be stolen.#abc730 pic.twitter.com/KamkiapcZl. We have to be able to go back in our records for six years and so we do hold information for the required length of time.. Optus will also be able to share that information with Commonwealth and state and territory agencies to assist in fraud detection. A cyber-attack Your identity can be stolen if a thief accesses your personal information, including from any document that contains information about you, the OAIC website says. Thu 22 Sep 2022 04.31 EDT Last modified on Thu 22 Sep 2022 20.23 EDT. Deloitte is set to perform a forensic assessment of the Optus data breach as part of a commissioned external review into the incident and ensuing response. The minister advised people concerned they may have been a victim of cyber-attack to visit cyber.gov.au. Ms O'Neil pointed to two areas needing urgent reform. Follow our Australia news live blog for the latest updates, Optus, has suffered a massive data breach, Scamwatch, run by the Australian Competition and Consumer Commission. Look back on the updates with our live blog. You can also report scams to Scamwatch www.scamwatch.gov.au and checkcyber.gov.au for information about cyber security. When we work through it, we will be identifying specifically which customers and which fields of data and proactively contacting each individual customer with very clear explanations of which of their data has been exposed and potentially taken.. Late on Wednesday, the company said this had affected almost 37,000 Medicare cards. Optus parent company said news reporting of potential fines or costs to date was speculative and should not be relied upon. More than 700 executives came together under the ARN roof to celebrate ecosystem excellence and customer value at the Innovation Awards in 2022, recognising market-leading partners, vendors, distributors, telcos, start-ups and individuals across Australia. Assistant commissioner Justine Gough says the alleged offender accessed the stolen records posted online and target 93 people using those records. This isnt the first time Optus has come under fire for a data breach, with it facing a class action in April 2020 over an alleged breach that saw roughly 50,000 customers details leaked to White Pages. Treasurer Jim Chalmers said the changes would help make customers affected by the breach safer. Adjusting to a New Era in Ransomware Risk, The Total Economic Impact Of Juniper Connected Security, Conquering the IT Challenges of Remote and Hybrid Work, Forrester Study APAC: Dont Just Educate, Create Cybersafe Behaviour, Six trends driving metaverse technologies: Gartner, COVER STORY: Gen Z forces universities to digitally transform, Web3 skills shortage creates project backlog until 2024, Case Study: Munro Footwear Group changes every system imaginable says CTO Keng Ng, Case Study: Bendigo and Adelaide bank turn to AWS and Google for front and backend. "Cyber security is right there in the top echelon of issues which face corporate Australia and we need to be doing everything we can to make sure that protection is in place.". Good afternoon, I'm Shiloh Payne and I'll be taking you through the latest updates on the Optus data leak. If you are concerned that your identity has been compromised or you have been a victim of a scam contact your bank immediately and call IDCARE on 1800 595 160. For some customers identity document numbers such as drivers licence or passport numbers could be in the hands of criminals. In an ABC television interview on Monday, Cyber Security Minister Clare O'Neil was asked: "You certainly don't seem to be buying the line from Optus that this was a sophisticated attack?". Bayer Rosmarinadded that the IP address of the attacker moved between a number of countries in Europe, although noted that the attack did not necessarily stem from Europe. "Company directors need to assess cyber security just as they would any risk, making competent decisions to understand the nature of the risk and how their level of (under) investment in cyber security controls will impact customers and stakeholders," said Nigel Phair, Director (Enterprise) for the UNSW Institute for Cyber. If you are an Optus customer your name, date of birth, phone number, email addresses may have been released. The AFP paunched Operation Guardian in the wake of the data breach to ensure an effective and collaborative approach to protecting Optus customers. Best Samsung phone 2022; The 7 best computers of 2022 of the data breach and was working with Optus to "ensure compliance" of the country's Notifiable Data Breaches rules. Street addresses, driving licence details and passport numbers of some customers were also accessed. Foundry Sites: This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation. Customers who believe their data may have been compromised, or who have specific concerns, were asked to contact Optus through the My Optus App (the company said this is the safest way to interact with Optus), or by calling 133 937. Early on Saturday, an internet user published data samples on an online forum and demanded a ransom of $1m (A$1.5m; 938,000) in cryptocurrency from Optus. So no," Ms O'Neil replied. First arrest in mammoth Optus data breach. Membership is free, and your security and privacy remain protected. "At the time, the telecommunications sector said: "Don't worry about us - we're really good at cybersecurity. But this week has seen more dramatic and messy developments - including ransom threats, tense public exchanges and scrutiny over whether this constituted a "hack" at all. Computerworld Australia | We invest millions of dollars and have teams of people whose job it is to prevent something like this from happening, she said. vendor - "With the Optus case, we have highly sensitive data and effecting a third of Australians," Ms Motto told The Drum. It's also ignited critical questions about how Australia handles data and privacy. Steps you can take to protect your personal information include: More information about how to protect yourself is available on the OAIC website. It is our responsibility and we will be working with all those vendors to set things right.. Optus has confirmed its recent data breach is subject to a criminal investigation, with up to 9.8 million customers affected in the worst-case scenario. Were so deeply disappointed because we spend so much time and we invest so much in preventing this from occurring. That sparked speculation about whether Optus had paid the ransom - which the company denies - or whether the user had been spooked by the police investigation. "There has been no breach of Telstra's systems," Narelle Devine, the company's chief information security officer for the Asia Pacific region, said. Adding to the problem, others on the forum had copied the now-deleted data sets, and continued to distribute them. Optus will not be sending links in any emails or SMS messages. CSO Online, Links: Privacy Policy [Updated 13 Sep 19] | | Reprints | Advertising. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Optus customers should take immediate steps to secure all of their accounts, particularly their bank and financial accounts. However a third of respondents believed their organisation's board lacked the ability to deal competently with these issues 34 per cent. For customers who have specific concerns, they can contact Optus via the My Optus App (which remains the safest way to interact with Optus) or by calling 133 937. "We are doing whatever we can working around the clock to protect Australians whose details have been released," she says. "We expect [the Optus data breach] will galvaniseorganisations that are dragging the chain on this very serious and real risk," Ms Motto said. While not related to a data breach, in May 2021, the telcos identity verification practices have also been placed under the spotlight when it was warned by the Australian Communications and Media Authority (ACMA), along with Telstra and Medion Mobile, for not adequately verifying peoples identities prior to transferring mobile phone numbers from other telcos. Identity fraud can result in someone using another individuals identity to open a bank account, get a credit card, apply for a passport or conduct illegal activity.. Scamwatch has advised Optus customers to secure their personal information by changing online account passwords and enabling multifactor authentication for banking. Bayer Rosmarin said that part of the purpose of calling in Deloitte is to work out how the attack could occur. Optus said it was investigating the breach and had notified police, financial institutions, and government regulators. Optus, Australian government clash over massive data breach Canberra claims the No 2 telecom effectively left the window open to hackers. 2022 BBC. The AFP is encouraging the public to be vigilant online. It also emerged some customers' Medicare details - government identification numbers that could provide access to medical records - had also been stolen, something Optus did not previously disclose. Australia's second-largest telecoms provider said current and former customers' data was stolen - including names, birthdates, home addresses, phone and email contacts, and passport and driving licence numbers. But just hours later, the user apologised - saying it had been a "mistake" - and deleted the previously posted data sets. From the University of New South Wales, an analysis of cyber security skills of ASX 100 company directors found that less than on per cent have cyber experience, only 16 per cent have technology experience. View our privacy policy before signing up. In that case however, the data was allegedly leaked by Optus itself. Assistant Commissioner Cyber Command Justine Gough says the man isnot suspected of being the individual responsible for the Optus breach but allegedly tried to financially benefit from the stolen data that was dumped on an online forum. After a malicious cyber-attack, customers of Australias second-largest telco are advised they could be at risk of identity theft. "We are probably a decade behind where we ought to be," she told the ABC. "The truth is that what has occurred over the last week has been a wakeup call for corporate Australia," Deputy Prime Minister Richard Marles said on Tuesday. Customers personal data stolen as Optus suffers massive cyber-attack, Insider cyber threats pose significant risk to Australias defence force, brief warns, Original reporting and incisive analysis, direct from the Guardian every morning. The moment drew lots of attention online. "No authenticate needed All open to internet for any one to use," they said in a message, according to Kirk. Even if a thief only accesses a small amount of your personal information, they may be able to steal your identity if they can find out more about you from public sources. Our teams have thwarted a lot of attacks in the past and were very sorry that this one was successful.. Do victims of the Optus data breach stand a chance in a class action lawsuit against the telco giant? Optus has said it will contact any customers it believes are at heightened risk of being compromised, sending personal notifications and offering third-party monitoring services. Cybercriminal threatens to release Medibank customer data within 24 hours, Scrooge is coming for Christmas: Spending cuts planned as consumer confidence drops below GFC lows, Australian man appeals life sentence and conviction for killing 51 worshippers at Christchurch mosques, AFP not concerned by reports of Chinese overseas police presence in Sydney, Full report into so-called 'sports rorts scandal' released, The nightmare outcome of the US midterms? See the Optus data breach scams page on the ACCC Scamwatch website for more information about the breach and how to protect yourself. Sydney man arrested for alleged SMS scam using leaked data from Optus cyberattack. The government has called the breach "unprecedented" and blamed Optus, saying it "effectively left the window open" for sensitive data to be stolen. For the latest flood and weather warnings, search onABC Emergency. Failed candidates who refuse to concede defeat, 'We failed you': Premier leads formal apology to victim-survivors of child sex abuse in Tasmanian state institutions, Sydney teenager pleads guilty to Optus blackmail scam, 'Australia has been slow out of the box', but a major car maker is planning to go electric-only, How to protect yourself in the wake of the Optus leak, Man arrested for alleged data breach scam, Sydney teen demanded $2,000 from Optus customers as part of data breach scam, AFP says, Optus given temporary power to share compromised data with banks following hack, Australia's eSafety commissioner writes to Elon Musk concerned about Twitter's direction, Calls to close 'appalling' Banksia Hill juvenile jail as Premier continues to blame 'difficult' inmates, Family backs university's push for more regional healthcare placements, Zebra finch builds nest in 'outrageous' place, Adelaide 36ers' top scorer leaves team 'to pursue other opportunities'. Why is recapturing Kherson so important for Ukraine? The Governance Institute of Australia recently released the results of a survey that showed an overwhelming majority of respondents believe a company board should be involved in technology and cyber issues 94 per cent. Optus data breach prompts pincer movement of twin regulatory probes. As Optus customers vigilantly avoid clicking links and figure out whether they need to replace their driverslicences, the data breach also revealed corporate governance issues around cyber security. Sign up to Guardian Australia's Morning Mail, Our Australian morning briefing email breaks down the key national and international stories of the day and why they matter. You can continue to stay up to date with the latest news here on theABC News websiteand on our app. Another COVID-19 wave's on the way, so what are the rules if you test positive? Optus - a subsidiary of Singapore Telecommunications Ltd - went public with the breach about 24 hours after it noticed suspicious activity on its network. Opposition MPs have said the Labor government is "asleep at the wheel", but the government points out it was only elected in May after a decade of conservative rule. The Hurricane investigation is a high priority for the AFP and we are aggressively pursuing all lines of enquiry to identify those behind this attack.. A 19-year-old Sydney man has been charged for allegedly attempting to misuse stolen Optus customer data in a text message blackmail scam. Optus customers private information may be compromised after a cyber-attack hit the Australian phone and internet provider. Sydney high school closes after one third of staff test positive to COVID amid 'new wave'. Singtel added that it would defend any class action lawsuit, if one was to be filed with the courts. But Optus isn't the only company that should be on notice. Optus says it is required to keep identity data for six years under the current rules. The AFP has arrested a man who allegedly tried to scam victims of the Optus data leak after accessing their details online. In another escalation on Tuesday, the person claiming to be the hacker released 10,000 customer records and reiterated the ransom deadline. Optus said it would not send links in any emails or SMS messages. The BBC is not responsible for the content of external sites. Other industry figures have argued consumers should be able to take companies that lose control of their information to court, instead of the industry regulator. 3:40pm Oct 6, 2022. "Just because there has been one arrest does not mean there wont be more.. Failed candidates who refuse to concede defeat, 'We failed you': Premier leads formal apology to victim-survivors of child sex abuse in Tasmanian state institutions, Sydney teenager pleads guilty to Optus blackmail scam, 'Australia has been slow out of the box', but a major car maker is planning to go electric-only, the company is not "the villain" and urged customers to be on high alert, Government asks Optus to pay for new passports for customers caught up in data breach, What you need to know about replacing your IDs if you're a victim of the Optus data breach. Never click on links or provide personal or financial information to someone who contacts you out of the blue. We will not sale [sic] data to anyone," they posted. Users should never click on a link purporting to inform them their personal information has been compromised. Optus data breach live updates: AFP holds press conference after arresting man for alleged scam as it happened, For the latest flood and weather warnings, search onABC Emergency. Zebra finch builds nest in 'outrageous' place, Australia's eSafety commissioner writes to Elon Musk concerned about Twitter's direction, Calls to close 'appalling' Banksia Hill juvenile jail as Premier continues to blame 'difficult' inmates, Family backs university's push for more regional healthcare placements, Adelaide 36ers' top scorer leaves team 'to pursue other opportunities'. Optus customers affected by data breach do not need new passports, chief executive says. More from hacking. The most up to date information will be available via optus.com.au. Almost half of respondents believed their organisation's management and protection of data was average 41 per cent or poor five per cent. The company has faced calls to cover the costs of replacement passport and driving licences, as people scramble to protect themselves. She indicated that Optus is awaiting guidance on what action people whose expired numbers were on file should take. Last week, Australian telecommunications giant Optus revealed about 10 million customers - about 40% of the population - had personal data stolen in what it calls a cyber-attack. The vote looms - so who will win Congress? EDGE is the leading technology conference for business leaders in Australia and New Zealand, built on the foundations of collaboration, education and advancement. Advice for Optus customers See the Optus data breach scams page on the ACCC Scamwatch website for more information about the breach and how to protect yourself. Putin allies who criticise Russia's war machine. "Deepest apology to Optus for this. The user contradicted Optus's claims the breach was "sophisticated", saying they pulled the data from a freely accessible software interface. Following the Optus customer data breach, which left potentially millions of customers information in the hands of cyber criminals not to mention Minister for Home Affairs Clare ONeil baying for Optus blood legal organisations have expressed concern over Australias data privacy laws. In an emotional apology, Optus chief executive Kelly Bayer Rosmarin called it a "sophisticated attack", saying the company has very strong cybersecurity. All rights reserved. Video, In the name of atheism: The case of Mubarak Bala, Australia probes firms over customer 'faceprints', Australia's Nine TV network hit by cyber-attack, Notorious Instagram influencer jailed for fraud, Fisherman tried to break window to save pilots, West urged to step up Ukraine air defence support, Dogs gifted by North Korea's Kim may need new home, 'Angry, petrified' US voters share their fears, Cardinal among 11 French bishops accused of abuse. We're expecting the press conference to begin at 3pm AEDT. Optus, Australian government clash over massive data breach Canberra claims the No 2 telecom effectively left the window open to hackers. This includes social media accounts which may include your date of birth, photos and information about your family. Posted Tue 4 Oct 2022 at 4:15am Tuesday 4 Oct 2022 at 4:15am a rewards program for staff had the data breach in 2017. The telco last Thursday admitted that almost 10 million current and former customers data had been accessed in a cyberattack. Optus data breach faces criminal investigation, TPG likely to join forces with Optus if Telstra deal fails: ACCC, Eighty20 partners with Optus for cloud services, Optus acquired in November 2020 for $250 million, alleged breach that saw roughly 50,000 customers details leaked to White Pages, Optus faces potential class action over data breach, not adequately verifying peoples identities prior to transferring mobile phone numbers from other telcos, BAI, NEC and Optus team up for regional NSW ORAN, Telstra and TPG muscle up in MOCN fight with Optus, Hybrid work is an ongoing opportunity of transformation for the channel: GoTo, Profectus Group inks A/NZ reseller deal with UK firm Xelix, Alloys reveals secrets to 40 years of distribution success, Channel honours ecosystem excellence at ARN Innovation Awards 2022, Become a leading sustainability partner with Edge computing, The Most Effective Response To The Exponential Rise In Sophisticated Ransomware Is Partner-Driven Data Resilience, How channel partners can leverage the nbn network to help deliver transformation and digital innovation to Australian SMBs, Channel community unites to kick-start ARN Innovation Awards 2022, Building cyber resilience - a partner action plan, Wipro picks Telstras Christopher Smith to lead A/NZ, Apptio appoints Mark West as A/NZ regional VP, Macquarie Cloud Services migrates Icon to Azure, Pure Storage crowns Amy Rushall as new A/NZ area VP, Forcepoint A/NZ restructure sees Keith Buckley take over leadership. 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