Will my guarantee be affected? Customer Services Portal. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. A password must be at least 8 characters long and must contain at least one: Number Special character Lower case character Upper case character. By specifying your reason for contact we will be able to provide you with a better service. I am outside the US; how can I call the contact center? We also train and educate your own biomed staff. Help me perform over time and continuously improve. Historical cases are available for many countries (but not all). Model number of your product can be found on the box, on the manual or on the product itself: Our Contact center is open during the following times: Monday Saturday: 9:00 AM 9:00 PM ET Sunday: 9:00 am 6:00 PM ET Excluding Major Holidays. Philips InCenter Extranet for customers with a Philips contract. Where can I purchase spare parts and accessories for my product? With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. All rights reserved. Hide Show. What should I do? 3. Installed products, next to a 'location account', are also associated with another account, the entity owning the installed products. Proper management of service activities across your various imaging systems and software is critical, yet challenging. With outstanding delivery of services with focus on exceptional experience, we help you achieve your goals. Will there be a team looking at my opened cases and update me? Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. Click here for an important announcement on Philips Sleep and Respiratory Care devices . Register: Philips Customer Service Portal< Request access to the Customer Services Portal (healthcare professionals only) * First Name * Last Name * Email * Job Title * Primary Phone Number * Organization Name Philips Asset / Site ID Use a comma to separate values If you fill out the form and click on "Save" you will receive a confirmation email. Request user account . Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Please check your browser setting and make sure that Pop-Ups are allowed for, Request access to Philips CustomerServices Portal, Request access to the Philips Customer Services Portal. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Understanding your needs, designed for you To truly understand your needs and provide the best response, we sought your advice. Watch video. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Click here if you are looking for support for your consumer product. This is the most accurate way for Philips to verify that all of your install base is visible in the portal, but it is not required to initialize access. Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. Login. Our portfolio of Upgrade & Security services assures thatyour technology is always current, secure and up-to-date for your specific situation. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Help me and my organization get up and running with something new. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush. Download the flyer (700.0KB) I am unable to open the CFDs from the CS Portal. At a quick glance you can determine an asset's status by modality, contract, and location. The information on this site is not intended for consumers. 11. Welcome to the Philips Portal. Login with your account. As I did not login for some time I had to request a password reset. Understanding your needs, designed for you. Where can I find an authorized Philips service center for my Saeco machine? Download the flyer (700.0KB) Welcome to the Philips Customer Services Portal Login with your account Forgot your password? We can assist in assessing equipment needs, model new clinical services, improve patient and staff satisfaction, design your facility and be your partner for help with financial services and managed services. The information is directed exclusively to health professionals, health practitioners, persons who are purchasing officers in hospitals, and persons who are engaged in the business of wholesaling therapeutic goods (as per s42AA of the Therapeutic Goods Act 1989 (Cth), and s6 of the Therapeutic Goods (Therapeutic Goods Advertising Code) Instrument 2021). There are currently no items in your shopping cart. Request user account Consumer product support Click here for support for your consumer product. Our portfolio of Maintenance Services is dedicated to maximizing your technology uptime. A password must be updated every 90 days, adhering to the Philips IT Security Guidelines. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Weve added new, useful features to our Customer Service Portal! Will my guarantee be affected? Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organizations assets are up and running or to order service for those that are not. <meta http-equiv="Refresh" content="0; URL=https://login.microsoftonline.com/jsdisabled" /> If you are looking for manuals, frequently asked product questions or troubleshooting steps, our extensive Support section is there to help. Exceptions being the 'global search function' (in banner of each page and the remote access audit reports) where the time stamps in the search results of cases, contracts and warranties are based on GMT. How can I request technical or clinical support through the portal? See our implementation services Monitor and Optimize If you think your product is no longer under warranty. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. Service Delivery Coordinator |Administration Queensland X-Ray, Australia, Service Delivery Coordinator |Administration. Based on the ServiceMax platform, the Customer Services Portal Service Portal is a comprehensive application empowering customers to manage a wide range for service needs, at an individual product level, at a service event level, at a facility level, at a contract level and more. In this case, the portal will show both accounts. View reports, contract details, and . Click cancel to be redirected to the Philips website. I am unable to open the CFDs from the CS Portal. A comprehensive portfolio of our services. Have a question? Please contact your Philips Service representative, or Philips Customer Care Solutions Center at, Click here to see 2021 US holiday schedule, Request access to the Philips Customer Services Portal. Login with your account. Note: The below form is for healthcare professionals only. When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. Add product. By specifying your reason for contact we will be able to provide you with a better service. Can I log into the old and the new portal using the same user-id? Top features 1 View the service status of your products by modality, contract, warranty or location 2 Create and view service requests 3 View the end of life status of your Philips products 4 View and download customer service receipts, test and inspection reports, quotes 5 View the Installed base health dashboard Reporting and analytics These historical cases are not available via the generic case lists. training), Export of maintenance visit details to your own calendar, Add images and PDF files when creating / updating a case, Export of list views of installed products and cases, Manage Philips and multi-vendor products, View contracts by modality, location or individual equipment. It improves the information flow and it helps getting data from service. Submit it online 24/7 at our self-service portal (a user account is required). We offer user guides and service manuals for the operation and care of your Philips software and products. Where can I find case details from cases created/closed in the legacy system? In some markets, you may register directly on the Customer Services Portal landing page. Country/language can be selected in footer section. We are always interested in engaging with you. There are two roles defined in Customer Services Portal: Customer Portal User (CPU): a user that has access to the Customer Services Portal. Supports your enterprise operations to encourage better outcomes and low cost of care. Consumer product support. Proper management of service activities across your various imaging systems and software is critical, yet challenging. a lease company, a trust, or Philips (in case of demo equipment and lease/rental by Philips). The portal provides a window into case activity never offered before, with 24x7 access. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets. What is the Philips Customer Services Portal? We would like to show you a description here but the site won't allow us. A portal account is required. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets and interact with Philips. All rights reserved. The model number is printed on your product and consists of a 5- or 6-digit code, for example HX9352. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Where are the model & serial numbers of my product? Download the flyer (700.0KB) 6. Information on our current product range can easily be found in the Products section of the Philips website. Our Contact center is open during the following times: Monday Saturday: 9:00 AM 9:00 PM ET Sunday: 9:00 am 6:00 PM ET Excluding Major Holidays. All rights reserved. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. I see accounts in the account list that I don't recognize what happened? Forgot your password? Encompass for All Personal Health Products. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets. We found {number} products that are available outside your country, so local promotions may not apply. For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab. Philips authorizes you to view and download materials on the Webtool only for your private use. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. You are about to visit a Philips global content page. Please read the Portal Privacy Notice for more information. With P. The 'Login and create password'/'Login and renew your password buttons in the account activation/password reset mails are active for 24 hours uponreceivingthe mail. Philips Customer Services Portal enables to to manage the performance and service needs of your Philips products across modalities, anywhere, anytime. Our portfolio of Implementation Services helps you deploy new technology in a sustainable fashion, with minimal disruption. There are two roles defined in Customer Services Portal: Customer Portal User (CPU): a user that has access to the Customer Services Portal. Upon 3 failed login attempts (correct user name but wrong password), the user account is 'locked' for 15 minutes and the user will receive a mail stating so. Philips Customer Services Portal. Compare now. You will be informed by phone or email about updates. A wide range of spare parts and accessories is available from our Online Shop. Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice. An example could be a CT scanner that is located at 'location account' 'A' but owned by account 'B' (e.g. Please contact your local Philips consumer care team where you are located if you have any issues or questions. Philips warranties are usually between 12 and 24 months depending on the product you own. Do I need to provide my whole install base to gain access to all my sites? The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Will my guarantee be affected? At least one number/ID per facility must be provided. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. We are always interested in engaging with you. All rights reserved. Clickthe below buttonif you are looking for support for your consumer product. In many cases when a product doesnt perform as you would expect, the problem can be resolved at home without any need to return it. Once you submit your request, you will receive a confirmation message. I moved abroad/I bought my product abroad. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot of relevant information. Now I still cannot access my account what happened? Consumer product support. You are about to visit the Philips USA website. Manage the performance and service needs of your healthcare products across modalities, anywhere, anytime, During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. I see accounts in the account list that I don't recognize what happened? Easy access to documentation for patient care-critical equipment, enhanced reporting capabilities, and information that spans modalities at various levels case, contract, warranty, and more. "Help me understand what I need to do and why". Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. Submit it online 24/7 at our self-service portal (a user account is required). Download the flyer (700.0KB) Login or request access here Customer Services Portal - specially for healthcare professionals Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Customer Services Portal. Based upon your feedback, each subsequent Customer Services Portal release will present new opportunities for even greater control over system uptime and productivity via online coordination. Is my team able to get additional training on the Customer Services portal? Forgot your password? The CPU can see the accounts of theCustomer Services Portal Parent account that are assigned to this account. To find the exact warranty period for your product and the relevant terms and conditions, please check our. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact. Interested in our services? You are about to visit the Philips USA website. Is your product not working as it should? [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. We see it as a tool to get rid of time wasting procedures. Note: The below form is for healthcare professionals only. To find the exact warranty period for your product and the relevant terms and conditions, please check our. 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